Freedom Companies Privacy Notice
Freedom National Insurance Services, Inc., Freedom National Adjustment Bureau, Inc.,
and Freedom General ("Freedom Companies") respects your right to privacy. When we
collect personal data about consumers, we keep it private. We have physical,
electronic, and procedural security measures in place that comply with legal
standards to protect personal data. The only employees who have access to
personal data are those who must have it to serve to you. This notice explains
how we use personal data.
Your Privacy Rights
Many consumers find helpful information in our privacy
notice, mailed to you with new policies and annually thereafter, or available
on our Website. When emailing us, please include "Privacy Rights" in
the subject line.
Personal data includes any identifying information about a
consumer, such as:
- Name, residence address, e-mail address, phone number
- Age, marital status, occupation, social security number
- Driving record and claim history for you and any driver in your
- Car make and model, license number, lender or lease agent
- Credit standing, credit score, policy payment history
We collect personal data from a variety of sources, such as:
- From you in person, by telephone, or over the Internet
- From others when we investigate claims or verify accident history
- Forms you submit to us, such as applications, claims, or policy
- Your transactions with us, such as claims, premium payments,
account balance and history
- Credit bureaus to determine your credit standing, which may
affect the availability of payment plan options or your rate, depending upon
your state law
- The state records to verify driving record, auto title, or
license status for each driver in your household
We do not sell personal data or customer lists to anyone. We
only disclose data about you as allowed or required by law. In those instances,
we may disclose personal data without your prior consent. Our disclosures may
include any personal data that is necessary to help others provide an insurance
service on our behalf, or to satisfy a lawful request.
We may disclose personal data we collect to:
- Freedom Companies' affiliates who share a common database and
provide personal insurance services
- Service Providers that assist us with underwriting, processing payments,
or adjusting claims
- Service Providers that assist us in preparing or sending our
newsletters and special offers
- Medical-care facilities or providers, to verify coverage and benefits on injury claims
- A court or government agency when there is a lawful request
- Assist law enforcement and prevent fraud
- Service Providers that assist us when we process, evaluate or
defend medical claims. We will get your written permission first, and share
only medical data necessary to complete the evaluation or service.
- Service Providers that assist us in technology development and
maintenance, such as software development.
Our Service Providers:
When we use Service Providers to help us with services shown
above, your personal data stays confidential. Our Service Providers agree to
keep consumer data private and not use it for any other purpose. We do not
share or sell consumer data to companies outside of Freedom Companies that would
use it for marketing their products or services. We do not share credit
information for marketing, or for any other reason.
Insurance Data Banks:
We share personal data with insurance data banks that
collect information about claim history, accident fault, injury description,
and amounts paid. Insurance data banks may retain personal data and disclose it
to other insurance companies and others legally entitled to see it.
Current and Former Customers:
We send current customers a privacy notice each year. If we
change our practices, we will inform you promptly. We treat former customer data
the same way as current customer data.
If you wish to review your personal data, please send a
written request to:
Freedom Companies Privacy
PO Box 7820
Newport Beach, CA 92658
Include your name, address, telephone number, and policy
number. Let us know what kind of data you want to see. We may charge a small
fee to collect and send the data to you.
If you see any mistakes, let us know and we will review it
within 30 days. If we agree, we will correct our files and, at your request,
send corrections to anyone who received incorrect data from us in the past 2
years. If we disagree, you may file a short statement of dispute with us. Your
statement will be included with any data we disclose in the future. We will
also send the statement to anyone you ask who received your data from us in the
past 2 years.
FreedomGeneral.com supports SSL and up to 256-bit encryption
to protect data when you use any of our website features: quotes and policy
purchases, claim reports, live chat, phone call-back, making payments and
policy changes. When you request a quote your data is encrypted as it travels
between your computer and our server. You must have a password and ID to see
your personal data and policy details on line.
to evaluate your questions and requests, so that we can tailor insurance
services to meet your needs. They help us keep track of your preferences, and
help streamline your session.
track how people navigate through the site and use web features. They help us
evaluate quote sessions and other forms, to make the website quick and easy to
use. These cookies collect data that we use to improve the website. For
instance, we may collect data about the website pages visited, last page
visited before FreedomGeneral.com, and the time and duration of a visit. These
cookies identify the desktop web browser, not a specific person and contain no
With your permission, we will occasionally send e-mail to
you about our new products or special promotions. If you don't want to receive
e-mail from us, or you have any questions about Internet Privacy, contact us at
Cookie: A small text file saved in your
computer when you access certain Web pages. Cookies identify you to the Web
site that gave you the cookie.
Digital certificate: A small file that can be
transferred to your computer and used for authentication. Once installed, it
can be automatically used as needed.
Internet protocol (IP) address: A string of
numbers that are translated into a domain name.
Operating system: The program responsible for
overseeing the basic hardware resources of a computer. UNIX, DOS, Windows, and
Macintosh System 7 are examples of operating systems.
Secure server: A computer system set up to
provide privacy, integrity, and authentication in communications. (See SSL).
Security protocol: A specification that
describes how computers will talk securely to each other on a computer network.
Secure Sockets Layer (SSL): A protocol that
delivers server authentication, data encryption, and message integrity. SSL
encrypts Internet communications.
Session ID: The code used to keep track of a
person as they interact with a server.
Site certificate: This is the same as a
digital certificate, but it is used on the server rather than at the browser.
128-bit encryption, 256-bit encryption: A way
of making data unreadable to everyone except the receiver. It's a common way of
sending credit card numbers and data over the Internet. It is used by SSL.